Many thanksTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Hi @smartjack27. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi there, thank you all for your help. Stay safe online. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Service and repairs at no extra cost . and they all return the same result: ⋮. The Gamer Lounge. Have a good week. com Address: 185. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. We give all our customers a complete, market leading security package called Virgin Media. 220. Get NordVPN - the #1 VPN for Virgin Media. Manage Your Account. Access your bills, diagnose faults and manage your package. Kindle Fires can bypass the Virgin Media Child Safe lock (using the Silk Browser). Sign in to My Virgin Media a. Any attempt bounces me back to my account page. A new secure password will be generated for you. Web safe provides ultimate protection when using the internet. 8 and/or 1. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneWhether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Welcome to the community and thanks for taking the time to post your issue on the forums. Hello, I am having this problem too. 168. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. You need F-Secure SAFE – our award winning internet security package. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. End of contract. Login to My Virgin Media | Virgin MediaIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Any website unsuitable for children is blocked by default. Access your bills, diagnose faults and manage your package. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. AtlasVPN: A fast and secure VPN that is great for streaming. The info to report to VM was given above. Look out your virgins media virus safe settings have blocked this site. Forbidden. £8p/m extra or included with Gig1 or Volt. Help. Because this blocking is occurring at the network level, it doesn’t rely. This is different from your WiFi password. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Use the authenticator app to scan the QR code displayed on your browser screen. 9. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. 2. Please note that doing so will reduce your online protection, but as Virgin has included some sites in their blacklist. 123. That will take you to the relevant "My Virgin Media" account for that email address. Virgin Media and you have confirmed Child Safe is on. How to disable Virgin Media Web Safe My Virgin Media, making managing your account easier with all your information in one place. 9. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. You’ll pay nothing for 3 months (with no payment details. Security matters. 3. Available with M50 broadband or faster. com emails but I can't login to the console. My Virgin Media. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. g. Web safe provides ultimate protection when using the internet. Virgin Media and O2 ;. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Unfortunately, Virgin Cannot Help so I wanted everyone to know because if true, I believe they need to upgrade their systems. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. com 9. Manage Your Account. Tuning inBypass Child Safe & Virus Safe. select Keep copy of the message if you wish to retain a copy; otherwise it is permanently deleted after forward. To recover your email address we need your account number, area reference and date of birth. 9. Further exclusions & legal stuff apply. Virgin Fibre Areas only. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Stream hub offering money-back for. Want to check your mail, add extra online security, watch TV, Sky Sports or Sky Movies on the go? No problem. on 15-04-2023 15:47. BTW is there a reason why you are access the old site page for Web Safe?. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Click: Settings. If you haven’t changed your password, the default one is placed on the bottom of the router. Choose customer typeHi Trying to change my password on My Media account and anything i put in - it says that it doesn't meet the criteria as it includes my - 5319741. Sign in to access your emails, apps and extras, and manage your account. Virgin Media: Web Safe. on 01-10-2022 16:28. Available with M50 broadband or faster. You can read more about Parental Controls on our website. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. WiFi Max. Login to My Virgin Media | Virgin Media88K views 5 years ago Virgin Media takes online safety seriously. Hello. In response to lotharmat. com which is - 5311806. Re: Web safe problem. on 06-03-2023 16:05. uk suggesting that have had a request to reset my password. This is a fast and very easy trick that can work even if you're not a Virgi. 9. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Keep them safe and stored away. Stay safe online. 168. Hi, I've just upgraded to 360 and got new equipment. Do I need Internet Security and Web Safe? Web Safe works with any device connected to. Click: My Apps. I will be able to assist and get this changed for you. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. Or register here to create your account so you can log in. Log in to My Virgin Media. To access Web Safe, just register or sign in to your My Virgin Media account. By using these tools, you can enhance your online security and privacy while significantly reducing your exposure to potential threats. @Lorraine_52 Welcome to the Community help forum. 3. Lee_R. Welcome to Virgin Games. First turn off the Child Safe filter. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. No bank or credit card details are required for the trial. Snapfish. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. If you’d like to change the. 3. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Account - Mobile. Usually, malware is installed accidentally. Account - Cable. Your account. 2. 1. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. While you are on that page, make sure you set up a Password Recovery Question. Enter the code you receive on the next screen. Website being flagged by Virgin Media's "Web Safe" security feature. your home network uses private IP Address space, i. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Solved: My email account keeps getting locked out. . My Virgin Media makes managing your account easier with all your information in one place. More about Virgin Internet Security. org. Go to My Apps. Please enter your email. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 168. When I choose my new password following the rules and it advises its strong it gives me a message that I cant use that password and to try another one, I have now tried 5 all very. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Virgin Media Internet Security is an all-in-one package that keeps devices safe from malware in case users accidentally download malicious files or click harmful links – and it also allows you to set screen time limits. Says my email or password is incorrect. Once logged in you will see 2 filters; Virus Safe and Child Safe. Further exclusions & legal stuff apply. Customer since 1993. Any website unsuitable for children is blocked by default. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 0 Kudos. Can't log into my Virgin media account on the app or website. All devices would need to be re-connected to the WiFi. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. I just tried it again and I once again got the Forbidden message. 100. Switched On Families. It shows that it is ‘on’ but doesn’t block any websites at all. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 1. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub. Parental Controls and select the setting to “off” to disable parental controls. Select Settings. Either the customer can't move the sliders or they can but without effect. Virgin Media takes online safety seriously. And lastly, the company might also slow down access to certain streaming and file-sharing traffic,. 4. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. For more tips on how to keep your kids safe online, visit Internet Matters. nslookup protonvpn. com 9. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. That said, the more you know about the web, the better understanding you. Hey @DavidCalla,. We give all our customers a complete, market leading security package called Virgin Media Security, free. Try to create a unique password for each account you make and avoid writing your passwords down in a place where they can be seen. The moderators will. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I'm going to send you a private message so we can look into this for you. If this doesn't work, or your device doesn't have a camera, you can manually enter the number displayed alongside the QR code. Click: Settings. It works now. Hi, I recently upgraded my laptop to windows 10 and can now no longer log in to My VirginMedia web page in either Edge or Chrome. Stay safe online. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. £8p/m extra or included with Gig1 or Volt. 2. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be. Malware can also record or steal information like bank details or account logins. Log in to My Virgin Media. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. To get around this, you need to turn Web Safe off. Thirdly, Virgin Media uses a Child Safe feature that lets you restrict websites unsuitable for children. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. 1 into the address bar of your browser. Select My Apps. Date of experience: 18 November 2023. From there the Web Safe can be accessed and configured. Click on the link to be taken to the registration page and begin the activation process. Sorry that your web safe is not working on a particular site. Reply. Working hard to help connect the nation, shop our offers and order online. I've turned off web safe but sites are still being blocked. Available with M50 broadband or faster. Consider: open Terminal app, run the following command and post the redacted output here. Check in your account settings on their website. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Any website unsuitable for children is blocked by default. Service status isn’t just a. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by. Click on Plan and device. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 1. Security matters. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. I tested the website to some of my friends VM. Step 2 If you believe that this could have happened through them gaining access to your Virgin Media account, please also follow the steps on My Virgin Media account has been hacked. 2. 4. Mark as New;. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. More helpOptions. 140Here are our top tips to help you on your way. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. I just got a URL from the IT team for the VPN. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. Click Apply. Safer shopping sprees. 9. 220. virgin. Back to My Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. Learn how you can change Web Safe settings to turn Child Safe off. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. . Up to 3 WiFi Pods if needed. If you need to control your own IT kit, best to get your own Router. Security matters. You don’t need to be a web wizard to know how to take care of your kids online. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Stay safe online. With Virgin. Select the SPAM setting you’d like to use: Reject All Spam messages. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. QuickStart, set up and connections. *My F‑Secure account is required for F‑Secure Total, F‑Secure Internet Security, F‑Secure VPN, and F‑Secure ID Protection. Parental controls are a set of tools designed to protect and keep children safe online. 1 REPLY Reece_MH Forum Team Options on 26-11-2022 11:12 Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. Enter your credentials and press OK to log into the router settings menu. Follow the steps below to disable Virgin Media’s Web Safe content filter: My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Tried every browser, device, incognito mode etc. Shop Broadband, TV and Landline Offers Broadband Deals Broadband Only Deals. net, pubg. Login problem. Hundreds of servers in the UK and over 5,000 worldwide. Plus, you can roam in 75 destinations worldwide at no. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 67. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. The Gamer Lounge. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. virginmedia. "Virgin Media parental controls are the tools we offer to help keep your family web safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 0 Kudos. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. . Good morning . gov. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. ; Under Review your. com email address into address field. I stopped receiving email and /I cant login using my details as it informs me they are invalid. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 9. Web safe provides ultimate protection when using the internet. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. This is easily rectified on our side, we can also take a look into your Web Safe settings for you whilst we sort out your Online Account issue. "Web Safe | Virgin Media Help". Click Apply. 67. The victim will then be asked to download two . curl -IL mail. Switched On Families. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. We hope that helps. More help. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Thanks. If you're still having issues changing your settings, please let us know. on 29-01-2023 15:37. For residents in Ontario and Quebec, Virgin Plus offers an. £8p/m extra or included with Gig1 or Volt. 9. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Hey @DavidCalla,. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. You can even reboot your Hub from the comfort of your sofa. Doing so could mean that a hacker with access to one account could have access to them all. Browse the web from multiple devices with increased security protocols. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Need to contact Virgin Media Customer Services?. Click on Start Free Trial and sign up a profile if you don't have one yet. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. on 09-09-2023 11:35. 1 Answer Sorted by: 1 You may want to start by seeing what your site report looks like using a tool like Blocked. On our wavelength Options. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I would appreciate some help because I want to edit and add some email folders. Virgin Mobile. All Rights ReservedTry. Select the firewall and tick the following protocol. This is the Virgin Media modem mode IP address. You will be asked to confirm the mobile telephone number associated with your account by providing a verification code sent to your mobile device. I have now re-added this to your web safe settings. ; Click Next. I've changed my password a number of times but still can't login. Keep your family safe onlineVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. If that doesn’t help, you’ll need to try turning off Virus-safe. Chatter and natter. Have you factory reset the hub using the following method exactly as typed. Just go to Your Account . From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Fibre Areas only. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 100 nslookup protonvpn. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. com Address: 185. Billing and payments. Parental Controls Guide Virgin Web Safe Features and Benefits Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. There is no longer a workable link - 5131592. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. More about Web Safe.